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Johnny Kartheiser 671ba2ab02 docs: create documentation for jira service management contact point (#100444)
* docs: create documentation for jira service management contact point

create documentation page for jira service management

* Update configure-jira-service-management.md

updates thanks to yuri and some subsequent edits

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* Update configure-jira.md

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* Update docs/sources/alerting/configure-notifications/manage-contact-points/integrations/configure-jira.md

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* Update docs/sources/alerting/configure-notifications/manage-contact-points/integrations/configure-jira.md

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* Update docs/sources/alerting/configure-notifications/manage-contact-points/integrations/configure-jira.md

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* Update docs/sources/alerting/configure-notifications/manage-contact-points/integrations/configure-jira.md

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* Update docs/sources/alerting/configure-notifications/manage-contact-points/integrations/configure-jira.md

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* Update docs/sources/alerting/configure-notifications/manage-contact-points/integrations/configure-jira.md

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* Update docs/sources/alerting/configure-notifications/manage-contact-points/integrations/configure-jira.md

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* Update docs/sources/alerting/configure-notifications/manage-contact-points/integrations/configure-jira.md

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* pretty, prettier, prettiest

* Update docs/sources/alerting/configure-notifications/manage-contact-points/integrations/configure-jira.md

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* Update configure-jira.md

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2025-03-18 15:33:24 -05:00

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../../fundamentals/contact-points/
../../fundamentals/contact-points/contact-point-types/
../../contact-points/
../../unified-alerting/contact-points/
https://grafana.com/docs/grafana/latest/alerting/fundamentals/notifications/contact-points/ Learn about contact points and the supported contact point integrations
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/docs/grafana/ /docs/grafana/<GRAFANA_VERSION>/alerting/configure-notifications/manage-contact-points
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/docs/grafana-cloud/ /docs/grafana-cloud/alerting-and-irm/alerting/configure-notifications/manage-contact-points

Contact points

Contact points contain the configuration for sending alert notifications. You can assign a contact point either in the alert rule or notification policy options.

A contact point includes one or more contact point integrations for sending alert notifications, such as:

{{< column-list >}}

  • Alertmanager
  • Amazon SNS
  • Cisco Webex Teams
  • DingDing
  • Discord
  • Email
  • Google Chat
  • Grafana Oncall
  • Jira
  • Kafka REST Proxy
  • Line
  • Microsoft Teams
  • MQTT
  • Opsgenie
  • Pagerduty
  • Pushover
  • Sensu Go
  • Slack
  • Telegram
  • Threema Gateway
  • VictorOps
  • Webhook
  • WeCom

{{< /column-list >}}

For example, a contact point could contain a Pagerduty integration; an email and Slack integration; or a Pagerduty integration, a Slack integration, and two email integrations. You can also configure a contact point with no integrations; in which case no notifications are sent.

Each contact point integration can also define the notification message to be sent, which can use the predefined message, a custom message, or notification templates.

For a complete list of supported integrations and more details about contact points, refer to Configure contact points.