mirror of
https://github.com/grafana/grafana.git
synced 2025-07-28 14:02:15 +08:00
75 lines
7.8 KiB
Markdown
75 lines
7.8 KiB
Markdown
---
|
|
canonical: https://grafana.com/docs/grafana/latest/alerting/configure-notifications/manage-contact-points/integrations/configure-jira/
|
|
description: Configure the Jira integration to receive notifications when your alerts are firing
|
|
keywords:
|
|
- grafana
|
|
- alerting
|
|
- Jira
|
|
- integration
|
|
labels:
|
|
products:
|
|
- cloud
|
|
- enterprise
|
|
- oss
|
|
menuTitle: Jira
|
|
title: Configure Jira for Alerting
|
|
weight: 121
|
|
refs:
|
|
configure-contact-points:
|
|
- pattern: /docs/grafana/
|
|
destination: /docs/grafana/<GRAFANA_VERSION>/alerting/configure-notifications/manage-contact-points/
|
|
- pattern: /docs/grafana-cloud/
|
|
destination: /docs/grafana-cloud/alerting-and-irm/alerting/configure-notifications/manage-contact-points/
|
|
---
|
|
|
|
# Configure Jira for Alerting
|
|
|
|
Use the Jira integration in a contact point to create issues in your Jira instance when alerts fire. The integration supports both Jira Cloud and Jira Server/Data Center installations.
|
|
|
|
## Before you begin
|
|
|
|
Before you begin, ensure you have the following:
|
|
|
|
- A Jira instance (Cloud, Server, or Data Center)
|
|
- API access credentials for Jira
|
|
- Appropriate permissions to create issues in your target Jira project
|
|
|
|
## Configure Jira for a contact point
|
|
|
|
To create a contact point with a Jira integration, complete the following steps:
|
|
|
|
1. Navigate to **Alerts & IRM** -> **Alerting** -> **Contact points**.
|
|
2. Click **+ Add contact point**.
|
|
3. Enter a name for the contact point.
|
|
4. From the **Integration** list, select **Jira**.
|
|
5. Set up the required [settings](#required-settings) for your Jira configuration.
|
|
6. Click **Save contact point**.
|
|
|
|
For more details on contact points, including how to test them and enable notifications, refer to [Configure contact points](ref:configure-contact-points).
|
|
|
|
### Required Settings
|
|
|
|
| Key | Description |
|
|
| ------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|
|
| URL | The URL of the REST API of your Jira instance. Supported versions: `2` and `3` (e.g., `https://your-domain.atlassian.net/rest/api/3`). |
|
|
| Basic Auth User | Username for authentication. For Jira Cloud, use your email address. |
|
|
| Basic Auth Password | Password or personal token. For Jira Cloud, you need to obtain a personal token [here](https://id.atlassian.com/manage-profile/security/api-tokens) and use it as the password. |
|
|
| API Token | An alternative to basic authentication, a bearer token is used to authorize the API requests. See [Jira documentation](https://confluence.atlassian.com/enterprise/using-personal-access-tokens-1026032365.html) for more information. |
|
|
| Project Key | The project key identifying the project where issues will be created. Project keys are unique identifiers for a project. |
|
|
| Issue Type | The type of issue to create (e.g., `Task`, `Bug`, `Incident`). Make sure that you specify a type that is available in your project. |
|
|
|
|
### Optional Settings
|
|
|
|
| Key | Description |
|
|
| ----------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|
|
| Title | The issue title. Supports templating. Max length is 255 characters. |
|
|
| Description | The description of the issue. Depending on version of the API, it can be a text, Markdown, or JSON (v3 API only). Maximum size of the field is 32kb.<br>**Note:** JSON is not limited by the client, and if it exceeds the size, the API is likely to reject the request. |
|
|
| Labels | Custom labels can be added to organize and filter issues created in Jira. Supports templating, allowing dynamic label generation based on alert data. |
|
|
| Priority | The priority level of the issue (e.g., `Low`, `Medium`, `High`, `Critical`). <br>Ensure that the priority value matches the available options for your Jira instance. You can customize priority levels in Jira [here](https://support.atlassian.com/jira-cloud-administration/docs/configure-priorities/). |
|
|
| Resolve Transition | The transition name to move the issue to a resolved state when an alert is resolved. Ensure that the value matches a valid transition available in your Jira workflow for the specified issue type. If this field is empty, the issue will not be transitioned to Done. |
|
|
| Reopen Transition | The transition name to move the issue back to an open state when an alert reoccurs. Ensure that the value matches a valid transition available in your Jira workflow for the specified issue type. If this field is empty, the issue will not be reopened. |
|
|
| Reopen Duration | The time duration (in minutes) to control whether to reopen an issue that was closed within this duration or create a new one. If not specified, the most recent issue that matches the deduplication key will be updated and reopened (if reopen transition is specified). |
|
|
| Ignored Resolution | Specify a resolution status that should be ignored when searching for existing issues. For example, issues with this resolution will not be reopened or updated by subsequent alerts. |
|
|
| Deduplication Key Field | Custom field to store the deduplication key. Must be a text field. <br> If not specified, the deduplication key is added to labels in the format of `ALERT(hash sum)`. See [Jira documentation](https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/) for how to create custom fields. |
|
|
| Fields | Allows to configure custom fields of Jira issue. The field name should be of the format like `customfield_10001`. |
|