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Pepe Cano 2b4e1f3c51 Alerting docs: clarify that silences and mute timings do not interrupt alert evaluation (#100414)
* Alerting docs: clarify that `silences` and `mute timings` do not interrupt alert evaluation

* replace `ad-hoc` word
2025-02-12 11:12:40 +01:00

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aliases canonical description keywords labels title weight refs
../silences/create-silence/
../silences/edit-silence/
../silences/linking-to-silence-form/
../silences/remove-silence/
../unified-alerting/silences/
../silences/
../manage-notifications/create-silence/
https://grafana.com/docs/grafana/latest/alerting/configure-notifications/create-silence/ Create silences to stop notifications from getting created for a specified window of time
grafana
alerting
silence
mute
products
cloud
enterprise
oss
Configure silences 440
configure-alertmanager silence-url shared-alert-labels shared-notification-policies shared-silences shared-mute-timings alertmanager-architecture
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/docs/grafana/ /docs/grafana/<GRAFANA_VERSION>/alerting/set-up/configure-alertmanager/
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/docs/grafana-cloud/ /docs/grafana-cloud/alerting-and-irm/alerting/set-up/configure-alertmanager/
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/docs/grafana/ /docs/grafana/<GRAFANA_VERSION>/alerting/configure-notifications/template-notifications/reference/#alert
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/docs/grafana-cloud/ /docs/grafana-cloud/alerting-and-irm/alerting/configure-notifications/template-notifications/reference/#alert
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/docs/grafana/ /docs/grafana/<GRAFANA_VERSION>/alerting/fundamentals/alert-rules/annotation-label/
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/docs/grafana-cloud/ /docs/grafana-cloud/alerting-and-irm/alerting/fundamentals/alert-rules/annotation-label/
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/docs/grafana/ /docs/grafana/<GRAFANA_VERSION>/alerting/fundamentals/notifications/notification-policies/
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/docs/grafana-cloud/ /docs/grafana-cloud/alerting-and-irm/alerting/fundamentals/notifications/notification-policies/
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/docs/grafana/ /docs/grafana/<GRAFANA_VERSION>/alerting/configure-notifications/create-silence/
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/docs/grafana-cloud/ /docs/grafana-cloud/alerting-and-irm/alerting/configure-notifications/create-silence/
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/docs/grafana/ /docs/grafana/<GRAFANA_VERSION>/alerting/configure-notifications/mute-timings/
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/docs/grafana-cloud/ /docs/grafana-cloud/alerting-and-irm/alerting/configure-notifications/mute-timings/
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/docs/grafana/ /docs/grafana/<GRAFANA_VERSION>/alerting/set-up/configure-alertmanager/
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/docs/grafana-cloud/ /docs/grafana-cloud/alerting-and-irm/alerting/set-up/configure-alertmanager/

Configure silences

Silences stop notifications from being created for a specified time window but do not interrupt alert evaluation. Use them to temporarily prevent alert notifications, such as during incident response or a maintenance window.

{{< admonition type="note" >}} Silences are assigned to a specific Alertmanager and only suppress notifications for alerts managed by that Alertmanager. {{< /admonition >}}

{{< docs/shared lookup="alerts/mute-timings-vs-silences.md" source="grafana" version="<GRAFANA_VERSION>" >}}

Add silences

To add a silence, complete the following steps.

  1. In the left-side menu, click Alerts & IRM and then Alerting.

  2. Click Silences.

  3. From the Alertmanager dropdown, select an external Alertmanager to create and manage silences for the external data source. Otherwise, keep the default option of Grafana.

  4. Click Create silence to open the Create silence page.

  5. In Silence start and end, select the start and end date to indicate when the silence should go into effect and expire.

  6. Optionally, in Duration, specify how long the silence is enforced. This automatically updates the end time in the Silence start and end field.

  7. In the Label and Value fields, enter one or more Matching Labels to determine which alerts the silence applies to.

    {{< docs/shared lookup="alerts/how_label_matching_works.md" source="grafana" version="<GRAFANA_VERSION>" >}}

    Any matching alerts (in the firing state only) display under Affected alert instances.

  8. In Comment, add details about the silence.

  9. Click Submit.

Edit silences

To edit a silence, complete the following steps.

  1. In the left-side menu, click Alerts & IRM and then Alerting.
  2. Click Silences to view the list of existing silences.
  3. Find the silence you want to edit, then click Edit (pen icon).
  4. Make the desired changes, then click Submit to save your changes.

Remove silences

To remove a silence, complete the following steps.

  1. In the left-side menu, click Alerts & IRM and then Alerting.
  2. Click Silences to view the list of existing silences.
  3. Select the silence you want to end, then click Unsilence.

Note: You cannot remove a silence manually. Silences that have ended are retained and listed for five days.

Rule-specific silences

Rule-specific silences are silences that apply only to a specific alert rule. They're created when you silence an alert rule directly using the Silence notifications action in the UI.

As opposed to general silences, rule-specific silence access is tied directly to the alert rule they act on. They can be created manually by including the specific label matcher: __alert_rule_uid__=<alert rule UID>.

Default notification messages often include a link to silence alerts.

In custom notification templates, you can use .Alert.SilenceURL to redirect users to the UI where they can silence the given alert.

If .Alert.SilenceURL doesnt fit your specific use case, you can also create a custom silence link for your custom templates.

{{< collapse title="Create a custom silence link" >}}

When linking to a silence form, provide the default matching labels and comment via matcher and comment query parameters. The matcher parameter should be in the following format [label][operator][value] where the operator parameter can be one of the following: = (equals, not regular expression), != (not equals, not regular expression), =~ (equals, regular expression), !~ (not equals, regular expression). The URL can contain many query parameters with the key matcher. For example, to link to silence form with matching labels severity=critical & cluster!~europe-.* and comment Silence critical EU alerts, create a URL https://mygrafana/alerting/silence/new?matcher=severity%3Dcritical&matcher=cluster!~europe-*&comment=Silence%20critical%20EU%20alert.

To link to a new silence page for an external Alertmanager, add a alertmanager query parameter with the Alertmanager data source name.

{{< /collapse >}}

Inhibition rules

Inhibition rules are supported in the Prometheus Alertmanager. You can configure a Prometheus Alertmanager to handle the notification of alerts and suppress notifications via inhibition rules.

Inhibition rules are not currently supported in the Grafana Alertmanager. For tracking the progress of this feature request, follow this GitHub issue.