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docs(process): update process documentation

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Brandy Carney
2019-02-19 12:24:46 -05:00
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@ -35,26 +35,27 @@ Issues and pull requests that need review. Pull requests will automatically move
Issues and pull requests that are completed. Issues will automatically move here when they are closed. Pull requests will automatically moved here when they are merged or closed with unmerged commits.
## Managing Issues
### Issues to Triage
The issues that need to be triaged all have the `triage` label. In many cases the issue can be automatically processed by the Ionic Issue Bot by applying a specific label.
Once another label is applied to the issue, the `triage` label is automatically be removed by the bot.
Once another label is applied to the issue, the `triage` label is automatically removed by the bot.
### Wrong Repo
### Wrong Repository
If an issue does not pertain to the Ionic Framework but does pertain to another repo, it should be moved to that repo. The bot has been set up to automatically create the issue in other repositories while closing and locking the issue in this repository. Use one of the following labels to perform that action:
If an issue does not pertain to the Ionic Framework but does pertain to another repository, it should be moved to that repository. The bot has been set up to automatically create the issue in other repositories while closing and locking the issue in this repository. Use one of the following labels to perform that action:
- ionitron: cli
- ionitron: docs
- ionitron: stencil
- ionitron: native
### Ionic Pro Issues
### Ionic Appflow Issues
If the issue is associated with Ionic Pro the submitter should be told to use the [Ionic Pro Support Forum](https://ionic.zendesk.com/hc/en-us/requests/new). The issue should be closed and locked. Use the `ionitron: ionic pro` label to accomplish this.
If the issue is associated with Ionic Appflow the submitter should be told to use the [Ionic Appflow Support Forum](https://ionic.zendesk.com/hc/en-us/requests/new). The issue should be closed and locked. Use the `ionitron: ionic appflow` label to accomplish this.
### Support Questions
@ -68,12 +69,12 @@ If the issue template has not been filled out completely, the issue should be cl
In many cases, the template is mostly filled out but just missing a thing or two or you may have a question or need clarification. In such a case, the submitter should be asked to supply that information.
1. create a comment requesting the additional information or clarification
1. add the `needs reply` label to the task
1. add a comment requesting the additional information or clarification
1. add the `needs: reply` label to the task
NOTE: be sure to perform those actions in the order stated. If you add the comment second it will trigger the removal of the label.
If there is a response to the question, the bot will remove the `needs reply` and apply the `triage` label. The issue will then go through the triage handling again.
If there is a response to the question, the bot will remove the `needs: reply` and apply the `triage` label. The issue will then go through the triage handling again.
if there is no response within 30 days, the issue will be closed and locked.